10/22/2023 0 Comments Awaken 2021 optaviaThey told me that because I am in ****** that they will not handle the shipping and that I would only be refunded on the consumable goods. She was unable to help me and gave me ******* support which is in *********. I contacted the person on FB and told her I had to return it. I cannot tolerate soy so had to return it. After looking at the contents of this product, all are bioengineered and filled with modified soy protein product. The huge box arrived, filled with powdered supplies, two heavy books, a guide and a plastic bottle. I wanted to try for my health and wanted to do it before possibly gifting it to my overweight granddaughter. She convinced me that what she does can help. I met a woman on line ********** who one of my cousins said we could be related, she is a health coach too. We have emailed the client offering a prepaid label to return the products as a If you need further assistance, please call us If you receive your order, please reference our Return Policy. Successfully canceled, you will be notified with a confirmation email within 48 Not guaranteed, but we will make every effort to accommodate. Order cancelation request has been submitted. The initial request was submitted for cancellation, the client was emailed a Although we do our best to honor cancellation request, the Upon review, a cancellation was requested 3/1/23 for order US********* by It is our desire to resolve this matter completely and to the Client's OPTAVIA has researched this issue thoroughly. OPTAVIA would like the Better Business Bureau to know that If so, to provide further review and training. The opportunity to confirm whether they have an affiliation with OPTAVIA and, Information regarding the individuals in question, the Company would appreciate In any event, all clients areĪdvised to check with their health care provider before starting any new weight (e.g., our gout plan, diabetes plan, etc.). To ensure that individuals are placed on the appropriate weight loss plan This information is required toīe maintained securely by the Coach and destroyed once no longer needed, That the best weight loss plan may be selected for an individual who has, forĮxample, gout, diabetes and/or is over age 65. Is related to health care or the medical field.Īny collection of “personal health information” under the Coach Agreement,Ĭoaches may receive personal information, with approval from the Client, so Health care professional, per terms of the Coach Agreement, Coaches who areĪlso health care professionals, are prohibited from representing that OPTAVIA We understand that this individual may have advised Procedures (“Coach Agreement”), OPTAVIA Coaches do not provide any type of Per the terms of their Independent OPTAVIA Coach Agreement and Policies and Independent contractor Coaches (“Coaches”) to promote OPTAVIA products and programs. Regardless, please note that the Company uses To validate whether the individual who approached Ms. ********* is not a current Client and did not provideĭetails with respect to the individuals she spoke with, the Company is unable So now I don't have product or my money back into my bank account.Ĭompany is in receipt of the BBB complaint from Ms. I have called my bank and am disputing the charge, which will now cost me to do so. This is unethical practice as there is proof the product is not being delivered & is being returned back to them however they are not issuing my refund. However, I was told that I will not get refunded until they receive the product and from that date it can take 3-5 business days. The rep told me that he does show that UPS was contacted to return the product back to them (I have the tracking# and proof that it is not being delivered and is being returned to sender. I was informed that the refund would take 48 hours so when that lapsed, this morning, I called them again. I noticed the bank charge on Monday morning (4/17/23) and called them to cancel and refund. They ignored that request and charged my debit card $480.06 on 4/16/23. This is a diet company with whom I signed up for 3-4 weeks only and was not to auto-charge for further product.
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